bolaxx Platform Privacy Notice

This page describes what we collect when you use bolaxx and how we keep that data protected. When you register an account, deposit funds via QRIS, e-wallet, mobile banking, or a virtual account (local payment, online payment, e-wallet, mobile banking), or place bets on Liga 1, Piala AFF, Champions League, live Baccarat, or slot games, we record certain information. We use that information to operate our platform, verify your identity, process payments, and settle disputes.

We at bolaxx take data security seriously. We encrypt sensitive information, limit access to authorised staff only, and store records securely. This policy explains our practices and your rights regarding your personal data on our platform.

Read this carefully to understand how we handle your information. If you have questions, contact our support team during business hours.

What Data We Collect on bolaxx

When you create a bolaxx account, we collect your full name, email address, mobile number, and date of birth. We store this information to identify you and communicate account updates. We also collect identity documents (government ID, passport, or driving licence) during account verification—these are scanned, stored securely, and retained for compliance purposes.

When you deposit on bolaxx via QRIS, e-wallet, mobile banking, or virtual accounts, we record the payment amount, date, time, and payment method. We do not store your full banking credentials—the payment gateway handles those securely. We retain deposit records for transaction verification and dispute resolution.

We collect information about your gameplay on bolaxx: bets placed on Liga 1 or Piala AFF markets, spins on Aviator or Sweet Bonanza, live Baccarat sessions, esports markets (Mobile Legends, Free Fire, PUBG Mobile), and account balance changes. This data is logged automatically to track your activities and settle disputes fairly.

How We Use Your Data on bolaxx

We use your personal data to operate bolaxx: creating your account, processing deposits and withdrawals, verifying your identity before first payment, and settling bets. We do not sell your data to third parties for marketing purposes. We share information only where necessary—for example, your local payment or online payment provider needs your payment details to process your deposit.

We may use your email and mobile number to send account notifications (deposit confirmations, withdrawal status, bonus expiry), support communications, and platform updates. You may adjust email preferences in your account settings, but we reserve the right to contact you regarding account security, legal compliance, or fraud investigations.

We analyse aggregated, anonymised data to understand platform usage patterns (e.g. which Liga 1 matches attract most bets, which slots are popular). This analysis helps us improve bolaxx—it does not identify you personally.

Third-Party Processors and Data Sharing

Our bolaxx infrastructure relies on third-party service providers: cloud hosting, payment gateways (e-wallet, mobile banking, local payment, virtual account processors), email services, and identity-verification vendors. These processors access your data only as needed to serve our bolaxx platform. We require them to maintain confidentiality and follow data-security standards.

Our servers may sit outside your jurisdiction. By using bolaxx, you acknowledge that your data may be transferred and stored internationally. We comply with applicable data-protection laws where we operate.

We may disclose your data if required by law, court order, or government authority. We also share information with law enforcement or financial-crime authorities if we suspect fraud, money laundering, or other illegal activity.

We protect your bolaxx data with encryption, secure servers, and restricted access—but no system is perfectly secure. We encourage you to use a strong password and never share your credentials.

Cookies and Tracking on bolaxx

Our bolaxx website and mobile app use cookies and similar tracking technologies to improve user experience. Session cookies keep you logged in during your browsing. Persistent cookies remember your preferences across visits. We use analytics cookies to track page visits, game usage, and user behaviour patterns (anonymised).

We do not use cookies to track you across unrelated websites. Third-party analytics providers (e.g. Google Analytics) may place cookies on your device; you can configure your browser to reject cookies or delete them manually. Disabling cookies may affect bolaxx functionality.

Your Rights Regarding Data on bolaxx

You have the right to access, correct, or delete your personal data held by bolaxx. You may request a copy of all data we hold about you by contacting our support team. If you believe information is inaccurate, you may request correction. We respond to data-access requests within standard timelines.

You may request deletion of your bolaxx account and associated data, subject to compliance obligations. We retain account records for five years after closure for dispute resolution and anti-fraud purposes. After the retention period, we delete or anonymise your data.

Data Security Measures on bolaxx

We at bolaxx employ industry-standard security practices: encrypted connections (HTTPS) for all login and payment flows, firewalls to protect our servers, and access controls limiting staff access to sensitive data. We conduct regular security audits and respond promptly to suspected breaches.

If we discover a data breach affecting bolaxx users, we notify affected parties and relevant authorities as required by law. We maintain an incident-response plan to minimise harm and restore service quickly.

Policy Updates and Contact

We may update this privacy policy to reflect changes in our bolaxx service, applicable law, or data-protection practices. We notify users of significant changes by email or in-platform notice. Your continued use of bolaxx after updates constitutes acceptance of the new policy.

If you have questions about how we handle your data on bolaxx, contact our support team. We provide assistance in English during standard business hours. Your data matters to us—we remain committed to transparency and security as we operate bolaxx across supported jurisdictions including Jakarta, Surabaya, Bandung, and Medan.